In this particular article the authors are arguing that managers have a
responsibility to maintain an IT infrastructure not only for the possible
returns from using technology but how technology can give their firms a
competitive advantage. The authors begin by describing how Netflix evolved
their strategy from providing DVD’s through the mail to streaming movies and
shows through the Internet, and eventually linking streaming Internet straight
to television. Thanks to maintaining a long term evolving business strategy
Netflix is primed to dominate the movie and television show rental market for
years to come. Next the authors argue that IT should be created as a strategic
asset that is directly in line with the firms overall strategy. They believe that firms struggle with IT
strategy because firms have trouble communicating their strategy and hiring
managers to make decisions regarding IT at every level. The authors propose a
theory to over come this called ITracy.
ITracy
involves what the authors call the three pillars: synchronizing IT and business
strategies, effectively governing IT, and managing IT with discipline. In
regards to synchronizing IT, Michael Porter’s three principles to gaining a
competitive advantage through IT are referred. The first principle is changing
the industry structure by using IT to tilt the balance of power in the favor of
the firm. The second is by using IT to outperform rivals by either cost
differentiating or serving a highly niche segment effectively. The third way is
to create new businesses using IT.
To
govern IT effectively, the authors argue that governance involves five
principles. Managers must decide what IT decisions are crucial and who should
be making them. The second principle is how the function of IT should be
organized. Next managers must determine what to spend on IT projects and how to
distribute between projects by prioritizing which IT projects are most
essential to achieving the firm’s overall strategy. The fifth principle is
managers must decide what to outsource and what to keep within the firm.
Managing IT with discipline involves managers having a vision about what the
future of IT potentially holds for their firm and how they can be one step
ahead of the competition to ensure they get a competitive advantage.
Reading
this article Best Buy kept coming to mind. Its plain to see that retail stores
are slowly being crushed by the online marketplace. Companies like Borders and
Blockbuster have been annihilated by their online competitors. However Best Buy
continues to open stores and bring in a steady revenue stream. But why is that
when you can just order your electronics online instead of going to the store? Because
Best Buy saw the growing popularity of online shopping and instead structured a
fantastic IT strategy and dominate the online electronics market. Their website
is very easy to use and provides either home delivery or in store pick up
allowing convenience to the consumer. If Blockbuster developed a similar IT
infrastructure years ago they would most certainly be thriving today.
Source:
Mithas, S., &
Lucas, Jr., H. C. (2010). What is Your Digital Business Strategy? IT Professional, 12(6), 4-6. Retrieved from
http://libproxy.uhcl.edu:2086/xpls/abs_all.jsp?arnumber=5662565&tag=1